How it works

Three roles. One platform.

BinGo Auctions connects three pieces that auction businesses have historically cobbled together from separate vendors: the back-office console for operators, a native app for bidders, and a staff app for warehouse intake. Here's how they fit together.

The operator workflow

From signing up to running your first auction

Operators are the auction businesses that use BinGo Auctions to host, manage, and close timed online auctions. The Operator Console is a full back-office — warehouse management, lot management, auction scheduling, invoicing, disputes, and payouts.

Create your operator account in minutes. The only step that can take time is Stripe Connect Standard onboarding — Stripe verifies your business identity and bank details before you can publish auctions. This is the same KYC process any payment account goes through, and it keeps you as the merchant of record for every transaction.

Set up your warehouse

Add your warehouse location, define bin sections (rows, shelves, or zones), and upload a simple floorplan so the bidder app can show pickup routes. Most operators are operational within the same day they sign up.

Intake inventory with the Staff app

Your warehouse team uses the BinGo Staff app (iOS/Android) to scan each item as it arrives. The app's AI vision identifies the item from a photo — generating a title, description, and MSRP estimate — then places the lot in the assigned bin. No separate cataloging subscription. No CSV exports. Every lot scanned in the Staff app appears instantly in the Operator Console.

Build and schedule an auction

In the Operator Console, drag lots into an auction, set your soft-close timing (staggered lot endings are the default — prevents last-second sniping on the whole auction), configure your buyer's premium, and publish. Bidders see the auction immediately in their app.

Auction closes, Stripe settles

When the auction closes, BinGo Auctions invoices winning bidders automatically. Payment processes through your Stripe account via a destination charge. BinGo Auctions deducts the platform application fee — tiered by monthly GMV, 2.5% / 2.0% / 1.5%, with lower founder rates for the first ten operators — at settlement. There's nothing to invoice, no separate line item to dispute. The remaining proceeds are in your Stripe balance.

Manage disputes and payouts

The Operator Console has a built-in disputes panel. Bidders can submit a dispute within the auctioneer's configured return window after pickup. You review photos and notes, approve or deny, and issue refunds directly through the console. Payouts to your bank account follow Stripe's standard payout schedule.

The bidder workflow

From installing the app to winning lots

Bidders are anyone who installs the BinGo Auctions iOS app and creates a free account. One account gives them access to every operator on the platform — no separate registrations, no re-entering payment info for each auction house.

Download and create a free account

The BinGo Auctions app is a free download. Bidders sign up once with an email address and verify their identity. A payment method is added at registration — the platform places a hold to confirm the card is valid before allowing bids.

Browse live and upcoming auctions

The app's home feed shows active auctions from every BinGo Auctions operator. Bidders can filter by location, category, or auction end time. Lot photos are full-screen; descriptions include condition notes and the AI-generated MSRP estimate.

Bid in real time

BinGo Auctions uses a soft-close model: if a bid arrives in the last few minutes of a lot's closing window, the lot extends automatically to give other bidders a chance to respond. This prevents the frustration of last-second sniping and tends to drive higher final prices for operators.

Receive invoice and pay

When the auction closes, winning bidders receive an invoice via push notification and email. Payment processes automatically from the card on file. The bidder's total includes the hammer price, the operator's buyer's premium, and any applicable sales tax (collected and remitted by the operator as seller of record).

Schedule a pickup time

After payment, bidders see the operator's pickup schedule and choose a pickup window. A QR code is generated for the pickup — warehouse staff scan it at the door to confirm the bidder and pull up their lot list.

The pickup workflow

Warehouse day without the chaos

Pickup is the hardest part of running a physical auction business — too many people, too many lots, staff running around looking for items. BinGo Auctions's warehouse map and Staff app are built specifically to make pickup day run like a warehouse, not a yard sale.

Bidder checks in at the door

The bidder opens the BinGo Auctions app and shows their pickup QR code. A staff member scans it with the Staff app — this confirms the bidder's identity and pulls up their complete lot list with bin locations.

App generates a walking route

The bidder's app shows an interactive warehouse map with their lots highlighted. The route is optimized to minimize backtracking — bidders walk a logical path and self-navigate to each lot. Staff aren't running the floor explaining where everything is.

Staff confirms each lot

As the bidder collects each lot, the Staff app marks it as picked up. This creates a real-time record of what has left the building — useful for dispute prevention (a timestamped scan is hard to argue with) and for operators who share a warehouse across multiple auctions.

Dispute window opens

After pickup, the bidder has a return window (set per the auctioneer's policy) to submit a dispute if an item is materially not as described. Disputes are reviewed in the Operator Console — operators see the original lot photos side-by-side with any dispute photos the bidder submits.

Ready to get started?

Operator accounts are self-service. No sales call, no setup fee.

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